Install the 2018 versions and never update because going forward, it won’t be supported. So basically with Adobe and device licenses – Problem with suggestion #2 is that March is more than 30 days away.Īdobe representative and Adobe support have no other option that doesn’t require spending more money.
Or switch the device license to a trial user license (30 day grace period). User license, forfeiting the device license. The subscription key will not work, tried multiple Mac profiles.ĬDW-G does not offer a stopgap for this until Adobe provides a permanent fix because the time frame is too long and not confirmed. Uninstalling 2019 and going back to 2017 doesn’t work (at least on Macs). But with subscriptions, this shouldn’t be an issue. Adobe representative and engineer had no idea why it wouldn’t show up. The Creative Cloud Packager is reported to have the 2018 versions of Adobe products.Ĭreative Cloud 2018 and below does work with device licenses, just never update (install from the archived package installer for 2017 and below).Īdobe Acrobat DC is only 2018 on the package installer, there isn’t an archived package installer at this time. So when you run updates, it replaces 2017/2018 with this version and reverts the key installed on the machine back to a 7 day trial period.Ĭreative Cloud 2019 and above will not work on device licenses going forward.
Yes, user licenses cost more money.ĭevice licenses are not supported with 2019 versions of Creative Cloud Suite. Since Thursday my office has been dealing with the issue, after an almost 2 hour call today with CDW-G and another call with Adobe in addition to a 90 minute call on Friday to CDW-G, and lots of troubleshooting (we never thought Adobe was this dumb and assumed an issue on our side), here are the results:ĭevice licenses are being phased out, there will be a shared license key sometime next March-April but will be very limited in what is can do.ĮDU customers and government can go to User based licenses but CDW-G is not offering a discount on the amount of time you have left on your device license subscription. As you might know, last week Adobe made major changes to their subscription plans without informing anyone (including CDW-G).
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